Frequently Asked Questions

Delivery (Lead-time)

  1. All the price stated on our website is based on EXW Korea or Japan (depending on the location of the items) in Japanese yen.
     

  2. The price do not include the door-to-door delivery fee and the duty and any other possibly occurring fee during delivery.
     

  3. Once you place an order to us, we will evaluate the delivery fee and the lead-time based on your address and send you the invoice. We will evaluate the delivery fee based on DDU, so you will have to bear the duty fee at the arrival to your address.
     

  4. Our usual shipping method will be AIR freight by Korea Post unless you have a special request. You can request whether your product can be shipped by Express Courier or AIR or SEA freight.
     

  5. Lead-time will be estimated upon your order and it is only indication not confirmation.


* Local consumption tax will not be applicable for export items. However, you may incur the local duty charge upon the arrival.

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Return/Refund policy

We do not accept the return or offer the refund due to change of your mind. You can exchange your purchased items to new one or we can give you refund if the item was faulty and not working as instructed. If you wish to get the refund, you will have to bear the return delivery fee. We are unable to offer exchange/refund of your items if your return good is found to be stained, damaged or abused.

Payment

The payments must be made before delivery. The payment methods are bank transfer (T/T) and Paypal. Once we receive the payment, we will send you the payment confirmation and estimated delivery time by email. 

Warranty Policy

KRD and its authorized distributors will provide warranty support and technical support for products purchased from authorized distributors. All the KRD drills come with 1 year technical warranty.

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